If you received an email from us with the subject "Billing issue" or "Action required: Your billing issue", it means we were unable to process your subscription renewal payment.
The most common causes are:
If you purchased through the App Store:
Apple will automatically retry the payment. No further action is needed once your details are updated.
If you purchased through our website (Stripe):
Your subscription will renew at the next retry attempt.
If the payment continues to fail, your subscription will eventually be cancelled and your access will revert to the Free plan. Your files are not deleted — you just lose Pro features until you resubscribe.
Payment retry cycles can take 24–48 hours. If you've updated your details and the problem persists after two days, contact our support team.
