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Docs / Billing & Subscriptions

App Store refund was declined

If Apple has declined your refund request, unfortunately there is nothing further we are able to do on our end.

Why We Can't Override Apple's Decision

All purchases made through the Apple App Store are processed and managed entirely by Apple. This means:

  • Apple controls all billing and payment data

  • Apple makes all refund decisions

  • We have no access to App Store transactions or refund cases

We are not able to override, escalate or appeal Apple's refund decisions on your behalf.

Why Apple May Decline a Refund

Apple reviews refund requests on a case-by-case basis. Common reasons for a declined refund include:

  • The request was submitted more than 14 days after the purchase date

  • A refund was previously issued for the same account

  • The subscription had already been used or accessed

What You Can Do

If your refund was declined and you believe this was in error, we recommend:

  1. Contacting Apple Support directly to ask for a review

  2. Visiting reportaproblem.apple.com to submit a follow-up request

  3. Reaching out to your bank or card provider if you believe the charge was unauthorized

Still Unsure?

If you're not sure whether your purchase was made through the App Store or via our website, contact our support team and we'll help clarify.

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